This alliance will enable customers to seamlessly share information from the point of initial contact, through the manufacturing, shipping, billing, and customer support interaction process. PageMart recently purchased Vantive Support to manage the customer service operations needed to support more than , pagers the company currently services. Investors 1. Ownership Status. Financing Status.
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Case Add to list Added to list. Author: Rashi Glazer. James Bergkamp. Scott Linkcke. Vantive, Scopus and Clarify have sometimes been miscast as just help desk software suppliers, but their scope is far greater, says Luongo.
The goal, says Luongo, is to enable you to treat the customer in an integrated way … to re-humanize the business. Often, this means to telephone support staff, but increasingly, it can mean field staff, or even invisibly, to an automated system such as a web server which is handling a customers enquiry.
Vying for leadership Usually, the transaction is dealt with as part of a workflow system, so that follow-on actions can be scheduled. Vantive claims at least customers use the system as part of a web-based support or trading package. According to market analyst the Aberdeen Group, Vantive is the best positioned in the group of young companies vying for leadership in what is a fast growing market.
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